Sky Reviews

After being Sky customers for many years, we upgraded to Sky Q. Everything seemed fine at first, but over the next week we had worsening problems with the mini box not connecting to the main box, and the mini box remote not working. We were also repeatedly losing internet on all our other devices, and suffering loss of connection between devices, where we had never had problems before. Things seemed to get worse as the days went by. My husband works in IT, and he spent many hours trying to solve the problems, but couldn't. We looked on the Sky help forums, and there were loads of other people all experiencing exactly the same problems as us with Sky Q. It seems to be a design fault with the equipment, not only does it not work properly, but it floods your home network with data, and causes problems with all your other devices. All the problems go away as soon as the Sky Q boxes are unplugged. We definitely would not recommend Sky Q!

Thanks to Ivan at Milton Keynes shopping centre today on the Sky stand whose help was greatly appreciated. Changed my mobile provider to Sky a few weeks ago and the agent I spoke to on the phone told me he would get my tv package reduced in price but once I’d agreed the phone contract he didn’t bother. Set up mobile but had a few problems with it. Shopping in MK saw the stand so asked for help with mobile. Ivan couldn’t have been kinder and as well as giving me advice he also got me a reduction on my tv package after I told him what had happened. Not often I praise Sky but this young man was a great help.

Appalling!! We moved broadband suppliers on the 14th April, now silly old me thinking they wouldnt take the April payment as my March payment covered our services up to the 27th April (so we're already due a refund). But oh no, sky think it's appropriate to take another month's payment to cover broadband that I am not receiving up to the end of May!!! Asked for a refund, and was told no, I would have to wait until the end of May, but it's OK as I will get over £40 back. They have completely disregarded the fact that I am now £25 short for our gas and electric bill, which I now need to try and find. The guy on the phone was useless and had a "couldn't give a s**t" attitude. Never again!!!

Our SkyQ box has failed. The box has hung on start up. Sky Tech Support provided guidance on how to do a SkyQ Software re-install, but this too has failed. Sky Tech Support have advised that a Sky Engineer is required to visit to replace the SkyQ box. Advised Sky Tech Support that we have an elderly and vulnerable person living at our address who is immuno-suppressed and unable to have vaccination due to existing health conditions and has been shielding since the first lock-down on advice of GP & PHE. As such we are extremely reluctant for an engineer visit. Requested a replacement SkyQ box be posted but this was refused as option is "not available". Re-advised the Sky Tech Support agent of our situation and asked for this to be considered but been advised that they are unable to do so. Asked multiple questions on our Covid health but when asked the same questions about the attending Engineer no answers were able to be provided. Not at all happy with this situation. Why are Sky so reluctant to post a replacement unit?

I waited ages for sky to upgrade me to fibre,they said it would definitely be fitted on the 14th April by 13.00, waited in all day no show, I hate sky because they lie so much, anymore lying I will change over to BT.

Had to give them a star to leave a review ! Decided to make my package a bit cheaper as I was paying over £130 a month for tv and broadband , phoned and was offered a good discount to stay and agreed to it, cut a long story short and many phone calls to sky later my package was no cheaper and was even charged an extra £10 admin fee. Ended up after even more phone calls cancelling everything. Even now I have received emails regarding returning equipment to them I haven’t even received. Been a sky customer for over 20 years , needless to say they won’t be getting another penny off me.

Absolutely shocking, engineers just have the tilte and not the brain to deal with any issues. Worst thing I ever did is move to sky... they have no idea how to fix the pathetic broadband speeds and have you on the phone restarting the router as this is all they know how to do.

Awful service. Charging me for Broadband boost which I didnt ask for and then hours of trying to get through to cancel it. I assume it's all bonus driven and they just pile anything onto your order in the hope you cant be bothered to spend hours on their website. I wish there were other alternatives to Sky!!!! Awful....Awful service

I pay for sky fibre internet it has been going on and off intermittently for a few weeks but today has been really bad, going off every 5 minutes. I went through all the line testing online and then called sky. The automated system cut me off. I called back and was speaking to a lady in the technical team. She put me on hold numerous times, advised an engineer visit was required but the system wasn’t allowing them to book this. She kept going backwards and forwards to a colleague. She eventually told me to unplug the phone line and said a colleague had tweaked something despite telling me numerous times that an engineer visit was required and her colleague had confirmed this. She said call back if the issue continues. I questioned what I’d been told as I’d been on the call 55 minutes at this point and feel this was a total waste of time, as because you can’t book an engineer visit, you are fobbing me off.At this stage she said we are going around in circles and ended the call.So because you can’t fix the problem with my broadband, you tell me to call back and put the phone down! That’s absolutely disgusting customer service.

Spoke to Joseph on the phone from Cardiff! Spoken to a few people from sky over last few months and single handedly amazing fella! Helped me out and showed what good customer service is about. Had a chat with me and built rapport. Sorted out my bill and made have faith back in sky again. Very nice fella and great customer service. Joseph you are a great agent mate. Your manager should recognise that! Asset to sky mate. Need more people like you

Decent speed but regularly drops connection. Will definitely go back to virgin

Want to downgrade my package, however when I click it then the page has expired. I want to call the about this and the wait time in 20 minutes. No options for a call back at a quieter time or anything!**UPDATE: Finally cancelled and now they have given me a better deal. The person who dealt with me was very helpful!